New animal registration
Ask about registering, transferring records and arranging an initial appointment.
Start hereCompanion / Veterinary practice concept
A clearer route to the right visit.
Find the appointment purpose, gather the useful information and ask the practice what comes next.
Illustrative stock photograph
Care directory
The care directory
Choose the purpose of your inquiry. The practice confirms service scope and suitability.
An appointment concern
Describe the reason for the visit so the practice can advise on the appropriate booking process.
Contact the practiceA planned review
Ask about an agreed follow-up, records or questions relating to a previous appointment.
Existing careIllustrative services, timings and prices for this fictional design concept.
Before you visit
- Can all species attend?
- Species and service scope must be confirmed with the operating practice; this example does not imply all-animal care.
- How are records transferred?
- Ask both practices for the approved process and any consent required.
- Where do urgent requests go?
- To an appropriate local veterinary or emergency service, not the fictional contact details on this example.
Useful information
The right information, in the right place.
An animal’s species, relevant history and the reason for your inquiry help the practice understand what you are asking for. Sensitive records should use the practice’s approved channel.
Ask which appointment is appropriate, what it includes and how any follow-up is arranged. Keeping the practical information together makes it easier to prepare for the visit.
How it works
A clear appointment inquiry
- 1
Choose the purpose
Registration, a new concern or a planned review each start with a clear inquiry.
- 2
Confirm what to provide
Ask which records and details are needed and how to send them.
- 3
Prepare for the visit
Check the appointment cost, arrival arrangements and any specific instructions.
Contact the practice with a clear starting point
Ask about registration or an appointment, and use the practice’s secure process for any clinical records.
- Tuesday to Friday
- 9am to 5pm
- Saturday
- By appointment
- Sunday and Monday
- Closed